Question 1

How is co-hosting different from a full-service property manager?

Accepted Answer

A property manager takes over your listing entirely — their account, their reviews, their payouts, their relationship with the platform. A co-host operates inside your account. You keep ownership. We bring the operations. The structural difference matters most when you eventually want out — co-hosted owners walk away with everything intact.

Question 2

What happens to my Superhost status when we start working together?

Accepted Answer

Nothing. Your Superhost status is tied to your account, and your account stays yours. We work inside it. Your review history, your guest count, your response rate — all continue on your record. Many owners see Superhost metrics improve once we take over guest comms.

Question 3

If I'm not satisfied, how does the engagement actually end?

Accepted Answer

Ninety-day written notice, either direction. During that window we hand off cleaner relationships, vendor contacts, and operational documentation. Your listing was never anywhere but your account, so there's nothing to transfer back. You wake up the day after the notice expires with everything you started with — plus whatever review history accumulated while we worked together.

Question 4

Can I still use my property for personal use?

Accepted Answer

Absolutely. Block any dates for personal use, friends, or family directly with us — we coordinate around your life, not the other way around. Personal-use blocks are free and unlimited.

Question 5

Can I choose my own service providers?

Accepted Answer

Yes. We maintain a vetted local network for reliability, but we'll coordinate with your preferred cleaners and handymen on request. The network is there to help, not to lock you in.

Question 6

How do you screen guests and handle damages?

Accepted Answer

Every guest is screened, every stay is insured. We document the property before and after each stay with photographed inspections, and we file insurance claims on your behalf when damage occurs. Our claims-handling experience across the portfolio means most issues are resolved before they reach you.

Question 7

What's the difference between you and the big national brands?

Accepted Answer

Volume versus precision. Big-box managers grow by signing as many homes as possible and automating around the gaps. We grow at a pace our team can actually deliver against. You'll know your account lead by name. They'll know your house by memory.

Question 8

I'm self-managing now and burnt out. Where do we start?

Accepted Answer

A twenty-minute phone call. We look at your listing, your last twelve months of revenue, and the markets we know. We tell you whether we can help and roughly what the lift looks like. The estimate is free and there's no sales pitch.

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Notes

Welcome to Field Notes

FieldNotes

Welcome to Field Notes

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Notes