·  Property management  ·

Short-term rental property management, end to end.

Pricing, guest support, cleaning, maintenance, listing optimization, claims — every operational piece of running an Airbnb, run by a named team that knows your property. You keep your listing, your reviews, your Superhost status, and your direct payouts.

Book a discovery call— ›
56
Properties under management
13
States across the portfolio
2021
Founded · Sioux Falls, SD
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· What you actually get ·

Co-hosting, not a takeover.

Most short-term rental management companies migrate your listing into their account. Their reviews. Their Superhost status. Their payouts running through their books before reaching yours. We don't. We operate inside your account — under your name, with your reviews accumulating on your record, with payouts going directly from Airbnb to your bank.

The structural difference matters most when you eventually leave. Co-hosted owners walk away with everything intact: listing, review history, payout setup, Superhost. There's nothing to transfer back because nothing was ever transferred away. That's not a marketing claim — that's how the legal structure of co-hosting works.

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· How we launch your property ·

From contract to first booking in fourteen to twenty-one days. Stabilization runs through day sixty.

Every onboarding is a tracked project with about fifty discrete tasks across ten phases — each with an accountable owner and a completion gate. The day-by-day sequence below is what your launch actually looks like, not a marketing summary.

  1. 01

    Contract & kickoff

    Days 1–2
    • Co-hosting agreement sent via secure e-signature
    • Owner kickoff call, co-led by your Director of Operations and Onboarding Manager
    • STR permit verification for your market — flagged as a Day 1 blocker if missing
  2. 02

    Information gathering

    Days 2–4
    • Property details, utility logins, emergency contacts, payout info
    • Owner preferences: block-out rules, pricing floor, guest filters
    • Existing listing audit (if you've been self-managing)
  3. 03

    Discovery visit

    Days 3–7
    • On-site walkthrough by a regional field coordinator where the market supports it
    • Operational documentation captured: access, mechanicals, supplies, hazards, exterior, neighborhood
    • Property condition photographed against a content-complete standard
  4. 04

    Finalization visit

    Days 5–9 (if needed)
    • Second site visit to close gaps from the discovery pack
    • Field Coordinator confirms QA against checklist before photo day
  5. 05

    Photo prep & shoot

    Days 7–11
    • Photography coordinated, staging notes prepared
    • Owner approves shot list
    • Photo delivery and selection against listing-grade standard
  6. 06

    Listing build & pricing

    Days 9–14
    • Airbnb listing drafted: copy, photo sequencing, amenities, house rules
    • Pricing engine configured: base rates, seasonal rules, minimum stays, orphan-night logic
    • Property management system configured: channel sync, automated guest messaging, check-in flows
    • Vendor bench locked: primary cleaner, backup cleaner, handyman, pool service if applicable
  7. 07

    Airbnb go-live

    Days 12–16
    • Listing publishes
    • Dynamic pricing activates
    • First-week monitoring: impressions, click-through, booking pace
  8. 08

    Channel expansion

    Days 14–21
    • Vrbo and Booking.com listings published
    • Furnished Finder added if a mid-term-rental angle exists
    • Direct-booking site listing for past-guest retargeting
  9. 09

    First guest stay

    Days 18–30
    • Pre-arrival QA walkthrough by Field Coordinator
    • Check-in protocols verified live
    • Cleaning-after-first-stay reviewed against standard
  10. 10

    Stabilization & review

    Days 30–60
    • Continued pricing optimization based on early booking data
    • First performance report shared with the owner
    • Relationship hands off to your Director of Operations for ongoing communication

Want to see what your property's launch timeline would actually look like?

Get a property estimate— ›
· The cleaning SOP ·

What happens between checkout and check-in.

Cleaning is the lane that makes or breaks every guest stay. Here's the sequence we run on every turnover, end to end.

  1. 01Reservation closes — our operations platform auto-generates the turnover task within a forty-eight-hour window.
  2. 02Primary cleaner accepts. The backup cleaner stays on standby. If both fall through, the Cleaning Manager sources a one-time clean within hours, not days.
  3. 03Clean executes against a property-specific operations checklist authored by the Cleaning Manager. Every property has its own.
  4. 04Photo verification — the cleaner uploads photos in a required order against a published standard. Missing photos block clean completion.
  5. 05Inspection layer — depending on property type and market, an inspector reviews remotely or on-site. Findings get a resolution timer.
  6. 06Stocked, staged, locked — supplies restocked from par levels, guest-facing items staged, smart-lock codes rotated for the incoming guest.
  7. 07Cleaning Coordinator signs off. Status flips to ready in the property management system. Guest receives check-in details automatically.
  8. 08If something fails, a structured performance review policy kicks in. The Cleaning Manager handles the conversation directly. Performance incentives reward zero-claim, zero-complaint cleaners.
· Pricing methodology ·

Your nightly rate, calibrated daily.

Most managers say "AI dynamic pricing" and stop there. Here's what that actually means in our shop.

I

The engine.

A purpose-built short-term-rental pricing platform, configured per property with base rates, seasonal tables, orphan-night rules, length-of-stay discounts, and minimum stays. Rules are tuned, not set-and-forget. Our Onboarding Manager owns the configuration; weekly performance review catches drift before it costs a booking.

II

What we tune against.

Your competitive set in your immediate area, occupancy curves, lead time, local events, day-of-week premiums, demand signals from each channel. Each lever is property-specific — the same algorithm on a Sioux Falls 4BR runs differently than on a Scottsdale 1BR.

III

What we report.

RevPAR, ADR, occupancy, booking-lead-time, and pricing-vs-comp variance per property. You see monthly P&L statements; we monitor the metrics weekly so your rates stay calibrated even when you're not looking.

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· Who runs your operation ·

Lanes, not generalists.

Most cohosting operations have one or two people doing everything. We don't. Each lane is owned by a dedicated lead with a coordinator running execution. When something goes wrong, you know who is accountable — and so do we.

Director of Operations

Owner relationship after launch. Daily QC across departments. First point of escalation for owner concerns.

Maintenance Manager

Vendor sourcing and coordination for repairs, upkeep, emergency work. Owns intake, triage, vendor scheduling.

Cleaning Manager

Cleaner sourcing, inspector sourcing, photo verification standards, supplies par levels, performance policy.

Onboarding Manager

Pricing strategy, listings across all channels, mid-term-rental positioning, vendor sourcing for new properties.

Guest Experience Lead

Guest messaging across all channels, claims, reviews. Twenty-four-hour response standard.

Cleaning Coordinator

Day-to-day cleaning and inspection execution against the systems the Cleaning Manager authors. Schedule, follow-up, QC checks.

Maintenance Coordinator

Day-to-day maintenance dispatch and vendor follow-through. Triage support, documentation, invoicing handoff.

Field Coordinators

On-site, by region. Property condition documentation, first-stay QA, vendor escalation when remote coordination isn't enough.

Every task has one accountable owner, a due date, a completion date, proof of completion, and a clear escalation path. If something gets missed, the question we ask is "who owned the outcome?" That's the standard.

· The operational backbone ·

Specialized systems. One operating workflow.

Most managers either use a single all-in-one tool (limited) or a duct-taped stack of consumer apps (fragile). We run a specialized layer for each function — and the layers are integrated into a single workflow that everyone on the team operates against.

Channel & guest messaging

Synchronized listings across Airbnb, Vrbo, Booking.com, and Furnished Finder. Automated guest communication across the booking lifecycle — confirmations, check-in instructions, mid-stay nudges, post-stay reviews — with fast escalation to a human when something falls outside the script.

Pricing engine

Daily-recalibrated rates with seasonal tables, orphan-night logic, length-of-stay discounts, and minimum-stay rules tuned per property. Inputs include your immediate competitive set, occupancy curves, lead time, local events, and channel-specific demand signals.

Operations platform

Turnover scheduling with photo-verification standards, inspection cadence, vendor coordination, and direct vendor payments. Every clean is tracked end-to-end against a property-specific checklist; missing photos block the clean from being marked complete.

Property knowledge base

Every SOP, vendor contact, access detail, owner preference, and operational note recorded and searchable per property. Anyone on the team can pull up your property with full context — no tribal knowledge, no single-point-of-failure handoffs.

Accountability layer

Every task has one accountable owner, a due date, a completion date, proof of completion, and a clear escalation path. Cross-department issues route through our coordination layer; standards drift gets caught in the weekly review, not after the bad guest review.

Reporting & insight

Monthly owner statements with P&L, reservation detail, and message history. Internal weekly metrics dashboards so we catch performance drift before it shows up in your numbers — and so each lane lead can intervene against their own KPIs, not against vibes.

· What success looks like ·

The KPIs we hold ourselves to.

Three service-level commitments at the top. The full set of operational metrics below — what every lane lead reviews weekly.

14–21 days
Time to first booking
From signed agreement to live listing
48 hr
Cleaning turnover SLA
Window between checkout and the next ready-to-book
< 1 hr
Guest response standard
During work hours, across all booking channels

Cleaning quality

  • Guest cleanliness review score
  • Cleaning-specific complaint rate
  • Photo-verification compliance rate

Cleaner performance

  • On-time clean rate
  • Missed-clean rate
  • Photo-upload compliance
  • Performance escalation rate

Inspection performance

  • Cadence compliance
  • Finding-resolution time
  • Inspection-to-claim correlation

Pricing & revenue

  • RevPAR per property
  • ADR
  • Occupancy
  • Booking-lead-time
  • Pricing-vs-comp variance

Onboarding

  • Time-to-launch
  • First-booking lead time
  • Owner satisfaction post-launch
  • On-time SLA

Cost

  • Cleaning cost ratio per property
  • Supplies cost ratio per property
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·  The portfolio  ·

Five years on, here is the work.

Across the Divergent portfolio. Numbers are medians, not bests — what owners actually see, not what gets cherry-picked for a deck.

76%
Median occupancy
Across the active portfolio
$5M+
Owner payouts since 2021
Direct to owner accounts
22%+
Average year-one revenue lift
For owners switching from self-management
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· Case study · McLean, Virginia ·

One hundred and four thousand dollars.On a single booking.

123
Nights
6
Bedrooms
4
Months

In February 2026, an insurance carrier needed an executive home in Northern Virginia for a family displaced by a fire. They needed a four-month stay in an eight-thousand-square-foot home — six bedrooms, full furnishing, smart home access — and a co-host that could handle a corporate lease, screening, and the operational complexity of a long-term placement.

Most short-term rentals in the area weren't on the corporate-displacement program. Ours was. Most co-hosts wouldn't know how to negotiate three rate increases across a stay being extended by an insurance carrier. We did. The result was a one hundred and twenty-three night booking, professionally managed, totaling $104,000 in accommodation revenue at our McLean Luxury Retreat.

This is the kind of revenue most owners don't know is available — and most co-hosts don't have the operational infrastructure to capture.

The McLean Luxury Retreat
6 BR  ·  8,621 sq ft  ·  Northern Virginia  ·  Feb – Jun 2026

Want to see what your property would actually earn?

Get a property estimate— ›
· Honest scope boundaries ·

What we won't do — and who handles it instead.

Some things sit outside the scope of co-hosting. We tell you about them upfront so there's no surprise.

Major capital improvements

Roof, HVAC, structural, large remodels. We'll source quotes from vetted vendors and coordinate scheduling. You decide and pay.

Property tax filings & business licensing

Your CPA and legal counsel handle these. We provide the data they need.

STR permit applications

We verify compliance for your market and flag missing permits. The application itself is your responsibility — we point you to local resources.

Mortgage, insurance, ownership-entity decisions

Your financial and legal advisors. We carry the operational insurance documentation and keep it current.

Sales conversations on price or terms

The owner of Divergent handles agreement terms and pricing directly. Your operations team focuses on running the property.

Airbnb arbitration

When a guest dispute escalates beyond resolution, Airbnb arbitrates. We file, document, and represent your position — Airbnb makes the call.

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· What this costs ·

Aligned incentives, no hostage clauses.

Performance commission
12–18% of booking revenue
Calibrated to property profile — size, market, complexity. We earn when you earn.
Range reflects property complexity. Exact quote provided after a twenty-minute discovery call.
Software fee
$60 per listing per month
Flat. Covers the entire platform stack. We absorb new tooling as we add it.
Off-ramp
Ninety-day notice, either direction
In writing. Your listing, reviews, payouts, and Superhost status all stay with you. Nothing to transfer back.
What we don't charge
No setup, onboarding, or platform fees
No per-stay surcharges, no minimum-revenue clauses, no hostage language. We don't make money when your home sits empty.
· How we compare ·

Vs. the four other things you might do.

When owners weigh us, they weigh us against four alternatives. Here's how the structural choices compare.

Big-box manager
Local PM
Self-managing
Divergent
Listing ownership
Theirs
Often theirs
Yours
Yours
Reviews
Reset on theirs
Often reset
Yours
Yours
Superhost status
Theirs
Often theirs
Yours
Yours
Payouts
Routed through them
Often routed
Direct
Direct
Pricing
Their algorithm
Often manual
Your time
Dynamic, calibrated daily
Twenty-four-hour support
Ticket queue
Business hours
You
Always
Photographed inspections
Rare
Sometimes
Every clean
Insurance / claims
Filed by them
Often you
Always you
Filed by us
Lane specialization
Generalists
Generalists
You do it all
Lead per lane
Tooling
Proprietary black-box
Spreadsheet
Your phone
Specialized platform per function
Exit terms
Walk away with nothing
Often costly
Walk away with everything
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· Owner questions, deeper ·

Twelve more, answered straight.

Typically fourteen to twenty-one days from signed agreement to first booking. The variation comes from owner responsiveness, photo scheduling, and whether the property needs a discovery and finalization visit or just a discovery visit. The ten-phase sequence above is the actual playbook.

Every property has a primary and a secondary cleaner on the bench. If both fail, the Cleaning Manager sources a one-time clean within hours, not days — phone-first, through local networks. Backup is structural, not improvised.

We use a purpose-built short-term-rental pricing platform as the engine. We configure base rates from competitive-set analysis, layer seasonal tables, set orphan-night rules, and tune length-of-stay discounts. The Onboarding Manager owns the configuration; weekly performance review catches drift. Each property has its own rule set — there is no portfolio-wide algorithm we apply blindly.

Every cleaner uploads a property-specific photo set in a required order against a published operations checklist. Common shots include staged bedding, bathroom finishes, kitchen surfaces, exterior, supply levels. Missing photos block the clean from being marked complete and trigger a Coordinator review.

The Guest Experience Lead owns claims as a category. Cleaners document damage with photos and timestamps before claims are filed. We file with Airbnb on your behalf, coordinate with insurance carriers when relevant, and escalate to Cleaning Manager if a cleaner-related issue is involved. You get the resolution, not the paperwork.

The software fee covers the cost of the platform stack — property management system, pricing engine, operations and cleaning platform, guest-messaging assist, property knowledge base, agreement system, and team coordination tools. The commission covers the team running the operation against that stack. Tools cost; people cost more. The two are separated so neither side is opaque.

A 1BR studio in a stable downtown market is structurally different from a 6BR mountain home with a hot tub, a pool, and a 48-hour-turn requirement. The commission reflects the actual operational load. We quote a specific number after a discovery call so you can underwrite your unit economics before signing anything.

Currently thirteen states — concentrated across the West, Mountain West, Midwest, and Southeast. Geography matters less than market depth: we expand into a market only when we have the local cleaner, inspector, and maintenance bench to deliver real service. Tell us where your property is and we'll tell you straight.

Yes. Pricing floors, block-out dates for personal use, guest-filter preferences, and minimum stays are all configurable per property. We optimize against constraints you set. We will tell you when a floor is costing you money — but we won't override it.

The Onboarding Manager reviews launch performance on a structured cadence after go-live. If actuals trail projection, we identify the cause — pricing calibration, listing performance, market shift, seasonality — and adjust. If the underlying market thesis is wrong, we tell you. You get diagnosis, not excuses.

Yes. The Onboarding Manager evaluates mid-term-rental fit during launch and configures Furnished Finder alongside Airbnb if the market supports it. Some properties are stronger as MTR-only, some as STR-only, most as a blend. The mix is a property-level decision, not a portfolio policy.

Ninety days of written notice, either direction. Within that window we hand off cleaner relationships, vendor contacts, operational documentation, and our internal configurations for your property. Your listing was always in your account, so there is nothing to transfer back. The day after notice expires, you wake up with everything intact — including all review history accumulated while we worked together.

Back to Divergent Estates  — ›
·  The next step  ·

Book a discovery call.

Two ways to start. Pick a time directly on the calendar, or tell us about your property and we'll walk through projected revenue within forty-eight hours.

·  Pick a time directly  ·

Grab a slot on the calendar.

Twenty-minute discovery call. Nick handles every one personally — bring your address and a year of revenue if you have it.

Book on Nick's calendar— ›
·  Or have us call you  ·

Send your property details.

We don't share your information. One reply within forty-eight hours; no list-building, no follow-up unless you ask.

nick@divergentestates.com  ·  +1 605.290.2583